Shipping/Returns/Preorders TERMS AND CONDITIONS
Thank you for choosing Sarah Bear's Boutique!
Here is a general guide of what to expect regarding orders.
TURN AROUND TIME: READY TO SHIP (RTS) items are typically shipped within 7 to 10 business days of purchase.
Please advise, you may receive your order in separate packages since we source products from multiple vendors.
PREORDERS/MADE TO ORDER:
We have most of our preorders and tees made to order. Please note the ETA provided is just that, an "estimated time of arrival". Although items typically come in the estimated time frame, delays can sometimes occur during the production or shipping process. Custom made preorders are final sale. By ordering a preorder item, you agree to accept these terms.
If your item states it is a Preorder/made to order, please note that some of these item’s ship from overseas and take longer so please see individual listing for more details.
A general rule of thumb for wait time for Graphic tees and handmade jewelry is 2 to 8 weeks. For leggings, joggers, hoodies, and some specialty accessories, please allow 6 to 12 weeks. Usually, items take about 3 to 8 weeks but I like to quote a longer wait time in case of delays. Please check listing to see individual time frames.
If you cannot agree to wait, please select only items that are ready to ship. A ready to ship item will not have a due date on it or have an eta in the description.
We do not allow returns on custom made to order items.
READ ALL LISTINGS CAREFULLY.
ORDERS CANNOT BE CANCELLED ONCE SUBMITTED.
Orders are shipped via USPS priority or first class, and on occasion UPS depending on weight and usually arrive within one week of shipment.
IF PRE-ORDER ITEMS ARE ORDERED WITH IN STOCK ITEMS, ALL ITEMS WILL SHIP TOGETHER WHEN THE PREORDER ARRIVES UNLESS SEPARATE SHIPPING IS CHOSEN AT CHECKOUT!
We are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.
Please make sure your address is entered correctly. We will resend packages returned to us for this reason at the customer’s expense.
Return items MUST be postmarked within 7 days of receiving your order. They must be approved prior to returning and not all items are eligible for return. No refunds will be issued, only store credit. Store credit will be issued via a code sent to your email within 1-2 business days after receiving your return. You will then enter this code at checkout of your next purchase.
Merchandise must be in original condition, including original packaging and tags attached. Items must be odor free. Items that smell of laundry detergents, cigarette smoke, perfume, etc can not be resold so they cannot be accepted.
Return shipping and handling is the customer’s responsibility and shipping charges on the original purchase will not be credited back to you. You may return to us via the carrier of your choice, but we recommend obtaining tracking on your package.
All SALE merchandise, jewelry, face masks, adult toys, undergarments and all special orders are Final Sale and cannot be returned. Graphic tees are custom made and cannot be returned. We reserve the right to reject any item returned to us. Any items that appear to have been worn, covered in pet hair, altered, have had the tags removed, or are received by us after the return period will be returned to the customer at the customer’s expense.
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 7 days of receipt. If we do not receive notification that you have received a damaged item in 7 days, the return will be rejected for any store credit.
Before sending any merchandise back please send an email to email@example.com or firstname.lastname@example.org for return shipping address & any further instructions.
Once an order has been placed, the order cannot be canceled, and items cannot be removed from the order.
For any other questions regarding this policy, please email us at the above email.
Sadly I have had to add this section due to a number of people failing to read listings.
If you file a claim or chargeback against us and you receive both products and money back, we will file criminal charges against you for internet fraud/theft in your county/state.
We prosecute to the fullest extent of the law. You will also be subject to court fees and damages associated with the theft of our product. Receiving money back and product is theft.
Filing frivolous claims against us for non receipt is included in this meaning you cannot just file a claim because you decided you don't wish to wait for your preorder any longer.
By purchasing you agree that you will not to file a claim or chargeback without speaking to us first and waiting the FULL WAIT TIME. Each item has an estimated arrival time but general rule of thumb for preorders is 8 full weeks from the date the preorder closed.
Filing claims prior to the ETA of a preorder will result in being banned from ordering as well and we report to all bad apples Facebook groups when frivolous claims are filed.
SO PLEASE READ WHAT YOU ARE ORDERING!
You agree to these terms when clicking pay and these terms are a legal binding agreement between you and Sarah Bear's Boutique.
To recap. Many products ship directly to you and once processed we cannot stop the shipment.
Do not order preorder or custom items if you cannot wait and if you receive both products and money back, we will he forced to file charges and take you to court for damages.